Ordering: It's never too early to place an order! When possible, I request at least 2 weeks' notice to be added to my calendar. This ensures that I am able to finalize designs and get any specialty supplies needed so that your order is ready by the date requested.
Designs: Please note that I do not make cookies using trademarked/copyrighted designs (e.g., logos, character cookies) without proper permission.
Payments: To be added to my schedule, full payment is due no later than 48 hours after I send your invoice (electronically through PayPal). I accept payment via credit or debit card, cash, or check. You will receive a confirmation once payment is received. If payment is not received within 48 hours, your order request will be canceled.
Cancellations/Refunds: Refunds will only be issued for orders canceled 7 days or more prior to the scheduled pickup/delivery date.
Pickups/Deliveries: Orders can be picked up at my kitchen in Poolesville, MD, or at an agreed-upon location within Poolesville, Dickerson, Beallsville, or Barnesville, MD. Delivery may be available outside of these areas (based on my schedule) for an additional fee.
Check Your Cookies: I want you to absolutely love your cookies, so please be sure to check them upon pickup/delivery. If you are not 100% satisfied, I will do what I can to make it right! Please note that I am not liable for cookies once you check them at pickup/delivery and they leave my possession. Please contact me immediately should you have any problems with your cookies after opening.